Staff surveys

From 2004 till 2009 we conducted regular surveys of all employees of Raiffeisen-Landesbank Tirol (RLB).

Central themes of the staff development processes include the development of individual career paths that offer education and training (internal/external), a large range of seminars for employees and a steady expansion of activities that contribute to staff satisfaction.

Our role was to support RLB in the measurement of staff satisfaction. Staff surveys were conducted with the following topics:

  • The surveys were directed at selected enterprise areas and were conducted anonymously.
  • The respective set of questions was adapted to the specific needs.
  • The flow chart – important for any successful survey – was worked out in great detail.
  • The evaluations were very extensive: from the analysis and evaluation of certain questions of detail to a comprehensive overall assessment.
  • Finally, potential areas of action were discussed with the management.


Raiffeisen Landesbank Tirol AG

Project duration

2004 till 2009