DaD Study Lienz

Demand and development study for care of the elderly in the district of Lienz

In the district of Lienz multiple system partners ensured the formal care and care of old people. In order to meet the challanges of the future in demand and economics, a holistic approach and realignment was necessary.

The project “Demands and development study for the care sector in the district of Lienz” was the representation of the existing welfare system for elderly and dependent persons in the district and, based on that, included the formulation of recommendations for the (further) development of nursing and care services.

The following topics were covered by the study:

  • Analysis of the existing resources in the district of Lienz
  • Strengths / weaknesses analysis of the existing social system for the elderly and infirm
  • Guidelines for an overall strategy for sustainable supply of nursing
  • Formulation of short-and long-term recommendations for action
  • Basis for decisions regarding construction of a nursing home (Nussdorf Debant)
  • Assessment labour demands and proposals for meeting the needs


Association of Local District retirement homes Lienz

Project duration

January till Juli 2012


analysis of customer satisfaction

From 2009 till 2012 we assisted PRINOTH, the leading manufacturer of snow groomers. A major strength of the company is the constant work on the highest possible customer orientation in terms of product development, service and support. PRINOTH emphasizes the company’s vision to set new standards through continuous innovation and places great emphasis on excellent service networks.

Our role was to support PRINOTH in the measurement of customer satisfaction and, after evaluation of the results, to propose concrete recommendations for action.

Analysis of customer satisfaction, with the following topics:

  • Based on the PRINOTH vision and corporate objectives for the coming years, an initial analysis was performed by Hafelekar.
  • Together with PRINOTH then were also discussed possible targets to incorporate them into the set of questions of the customer satisfaction analysis.
  • PRINOTH has a very international customer base. Therefore, great emphasis was placed on a detailed workflow.
  • We also supported the project through our many years organizational know-how.
  • The evaluations in the field of customer satisfaction are by nature very complex, since there are many different topics to be included and make comparable.
  • A discussion on concrete areas of action concluded the survey.



Project duration

2009 and 2012

Care-Evaluation Tyrol

Evaluation of inpatient care in Tyrol

The project “Evaluation of inpatient care for the region of Tyrol” serves as a review and further development of the financial environment and the quality standards for inpatient care in Tyrol. The operational project objectives are the three working groups: general economic conditions, care and support framework and future care system assign Tyrol.

Objectives of Working Group 1: general economic conditions

  • Developing estimations for costs of Tyrolean residential and nursing homes based on a catalog of services
  • Determining a cost-recovery tariff for the service catalog of the Tyrolean residential and nursing homes based on a newly developed cost center accounting for the years 2008 and 2009
  • effective, transparent and fair distribution of resources of the cost object

Objectives of Working Group 2: Care and support frame

  • care mandate and performance catalog for the Tyrolean residential and nursing homes
  • Definition and description of a “reasonable care”
  • Development of criteria of qualification for care and maintenance in Tyrolean residential and nursing homes

Objectives of Working Group 3: Future care system Tyrol

Based on an assessment of the current status, problem analysis and evaluation (SWOT analysis), the following points are selected as targets for the working group:

  • Principles for the long-term development and future models of care and care facilities, taking into account the financial feasibility
  • Guidelines for new alternative models for the care and maintenance as well as the focus on special care and nursing services and facilities in relation to a medical supply
  • Networking Strategies for inpatient, day-care and mobile care and nursing care services

At the end of the project period, an outcome document was written, which presented, prioritized and, following the basis points, discribed. the proposals for action. The vast majority of recommendations for action comes directly from the group work. Some aspects have also been introduced by the facilitator.


Land Tirol

Project duration

May 2010 till September 2011

Evaluation SOS Children’s Villages

Evaluation of funding opportunities for facilities of SOS Children’s Villages Austria

The project focuses on 6 consulting and therapy facilities of the SOS children´s village Austria in different provinces. The offers of these facilities vary widely; they have partly grown historically and just a small part focuses on the typical SOS target group. The aim was to evaluate the funding worthiness of these facilities regarding their allowability of performed services in order to obtain additional financial resources. Therefore, funding authorities on local, regional, national and EU-level were taken into account. In order to use the varieties of possibilities to the full, the evaluation was taking place in the following way:

  • basic research for the conflation of existing concepts and their evaluation
  • creation of a grid for the segmentation of the facilities´ offers by particular criteria, by taking under consideration their independency and field of activities
  • research of potential funding authorities on local, national and EU-level, based on the range of services
  • selection and documentation of funding possibilities

The final report was completed with the estimation regarding the probabilities of success and concrete recommendations for actions were given. SOS children´s village Austria used the final report as basis for decision-making in order to ask for third party cost absorption.

Project duration

March till October 2007


SOS Children’s Villages Austria, Department for quality management

Needs analysis GW Tirol

qualitativ and quantitativ demand study for Geschützte Werkstätte Tirol

The GW Tirol (Geschützten Werkstätte Integrative Betriebe Tirol GmbH) planned to establish a new facility in order to create jobs for people with disabilities. Hafelekar was commissioned to research through quantitative and qualitative methods whether the target group is large enough for it.

Therefore, in a first baseline study, the following steps were undertaken:

  • Written survey of 86 villages
  • Data collection at the Federal Social Welfare Office Tyrol
  • Data collection at the Employment Service
  • Expert Interviews with professionals from the AMS, BSD, Land Tirol Social Services and ARBAS Tirol Arbeitsassistenz

Built on this first results, a qualitative study was developed based on the following data:

  • Written survey of 200 people with disabilities in the country districts of Innsbruck, Imst, Landeck and Reutte
  • Written survey of 150 people – who have come as a target group in question
  • Telephone interviews with 33 selected individuals who have responded to the written survey and possible interest could be seen at a job.

Project duration


  • Client

GW Tirol (Geschützten Werkstätte Integrative Betriebe Tirol GmbH)